Have any question about your order? Feel free to check out these FAQs to find your answer as soon as possible! 


Where do you ship? 

We ship only to USA.

How much is shipping? 

Shipping is $2.99.

How long does it usually take for an order to arrive? 

Please check our Shipping Info.

If you're ever concerned about your order, feel free to contact us

My shipment has been delayed, can I have a refund? 

We do not offer refunds for delayed shipments unless it's been 30 days since you ordered. 


I need to change my order...

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email at support@silkotoothbrush.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

I gave you the wrong address... 

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. Please email us at support@silkotoothbrush.com explaining your situation and if we haven't shipped your order yet we can make the change! If your order has shipped but it's going to the wrong address we will send another order to you for free.

I didn't receive an Order Confirmation or Shipping Confirmation email... 

Our store automatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail. If you didn't receive these emails, please check your Spam or Junk folder and add us as a contact to receive updates on your order. 


What payment methods do you accept? 

We offer secure shopping and accept payments via PayPal, Apple Pay, and all major credit and debit card companies

What is your refund policy? 

We offer a 100% Satisfaction Guarantee within 30 days after you receive your items. This means we will refund your purchase (minus shipping fees) if you are for any reason not completely satisfied with your items! We want to provide a risk-free and pleasant shopping experience and trust our customers not to take advantage of this offer. 

Please see our Refund Policy. 


How do I contact you?

If you have any questions that are not answered in this FAQ, please e-mail us at support@silkotoothbrush.com and we will get back to you within 48h.