Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way. NOTE: if you see that your tracking information has been in pending for over 10 days, please contact us. We will give you an appropriate answer. 

In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.     

Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up. 

Exceptions: Customs hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction. 

Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up. 

 If you need help with your tracking number, please contact us.