We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at firstname.lastname@example.org to see if a modification can be made.
During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to email@example.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.
Note: We are not responsible for any damage caused to the product due to incorrect use.
We offer a 100% Satisfaction Guarantee within 30 days after you receive your items. This means we will refund your purchase (minus shipping fees) if you are for any reason not completely satisfied with your items! We want to provide a risk-free and pleasant shopping experience and trust our customers not to take advantage of this offer.
After the refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we are able to reship the item back to you.
If you have any further questions, please contact firstname.lastname@example.org.